Service Offerings & Capacity

Apart from the sales of service parts, the company offers to the market the after-sales service in various forms:

- Authorized Service Provider (offer to IT & CE manufacturers with service content tailored to fit with customer's global process, which may include the management of service hotline and helpdesk)
- Annual Maintenance Contract (offer to end user, or reseller in back-to-back arrangement, the full blown on-site hardware or system break-fix services. Support scope can also be extended to the supply of necessary consumables.)
- Per Incidence On-Site Service
- Per Incidence Depot Service
- Project based IT infrastructure implementation (logistics services can also be included)
- Project based short term rental of turnkey IT infrastructure

Currently, the group of companies is handling on a monthly basis:
- 4,000 telephone calls in service hotlines & helpdesks

Technology Base

In order to cope with the support of the wide-range and rapid changing IT infrastructure, technical staffs in the company hold various professional certifications which include:
- Microsoft Certified System Engineer (MCSE)
- Cisco Certified Network Associates (CCNA)
- Certified Apple Engineer (CAE)
In addition, technical staffs from various service teams are trained and certified by different IT manufacturers for servicing their products on their behalf. These manufacturers include HP, Apple, Lexmark, OKI, Kyocera, 3M, Barco and Wincor Nixdorf etc.

Operation Workflow

Our services offered to customers are mostly tailored to fit the specific requirements, and hence the operation workflow differs from one project to another. A sample workflow on DOA (Defective-on-Arrival) and RMA (Return-Material-Authorization) processes for a Display Product manufacturer is illustrated in Appendix A for reference purpose.

Moreover, customized ERP software is developed & utilized for tracking and managing every service transaction, so as to ensure our customers' SLA requirement can be met.